AI Gary
Help
Installing, the connector, the addon, your numbers and your account. If none of these is your problem, the form at the bottom opens a ticket without signing in.
- Install on WindowsThe two things you install once on a Windows PC, in the order that works.
- Install on macOSThe two things you install once on a Mac, and the one step that differs from Windows.
- Pairing, and your first uploadWhat the pairing code is, why it is shown once, and what has to happen before a session appears.
- The addon checkbox is greyed outWhen Bookmap will not let you tick Norden Statistics, and what is and is not your install.
- Updating the connector, onceWhy one manual reinstall is being asked of you, and why it is the last one.
- The dashboard is empty though the connector says pairedEvery reason a traded session does not appear, in the order worth checking.
- When the dashboard says an upload was refusedThe reasons this product turns an upload away, the six that are yours to act on in the dashboard's own words, and what happens with the rest.
- What the Norden Method Score readsWhat the score is computed from, why it is not about money, and why a day you remember as good can read lower now.
- What each number meansThe measurements on the trades table, in the trade replay and in the coach's lines, what each one reads and from where.
- Commissions, net feeds, and why a number differs from BookmapThe one setting that corrects two opposite distortions, and why your ticks can disagree with Bookmap's.
- Why the live notes stoppedThe reasons the coach's notes pause, from the daily limits to the AI credits of a plan, what each one says on the feed, when they come back, and where your credits show.
- The Execution tabWhich way of entering and exiting pays you, added up over your addon trades; the book when you got in, on Master; why most rows show a count instead of a figure; and which plans open it.
- The Community tabWhat the room's standard is, why your card may say the room is not showing yet, what the switch does, and which plans open it.
- You cannot sign inHow to get a new password, where accounts come from, and how to reach us with no account at all.
- Your account, what leaves your machine, and what a ticket doesThe coach switch, what is recorded and where it goes, what happens after you open a ticket, and why you can be asked to agree again.
- Deleting your data, and what each act removesThree acts, from the narrowest to the widest, what each one takes and what survives it.
Signed in already? Your tickets live in the product, with everything you have asked before. Not signed in? Sign in to see them. This form is for when you cannot get that far.