You cannot sign in
How to get a new password, where accounts come from, and how to reach us with no account at all.
You forgot your password
Open the password page and give the address you sign in with. If that address has an account, a single use link is sent to it. Open the link and choose a new password.
The answer on screen is the same whether or not the address has an account. That is on purpose: a page that said "no such account" would be a way for anyone to check whether a given person is in this room.
The link is single use. If you open it, do not use it, and come back to it later, ask for another rather than retrying the old one.
Open the link in the same browser you asked for it from. The exchange needs something that browser kept, so a link forwarded to a phone or opened in a different browser will not sign you in.
The link never arrived
Check the spam folder, then confirm you used the address you actually sign in with rather than a second one you also own.
If it still does not arrive, use the form at the bottom of this help page and say which address you tried. That form works with no account and no session.
You opened it from your course and got a message
"this link has expired; open the activity again" and "this link was already used" mean the same thing: a launch from your course works once. Open the activity in your course again and a fresh link takes you in.
"this school account is already linked to another AI Gary account" means your course account was tied to an account here before. Sign in to that one; if its password is gone, the password page at the top of this article is the way back.
"this email was pre-registered by your coach; enter the claim code you received" means your coach created your account ahead of you. The claim code comes from your coach and from nobody else, so ask them for it.
Changing your password while signed in
Open Settings, then Change password. Type the new password twice, at least 8 characters, and press Save password.
You never had an account
Accounts are not self serve. You get one through a private invitation link, or by opening the product from your course. If you have neither, that is what to ask for, and the same form is the way to ask.
Your password works and the product still will not let you in
Three situations look identical from the outside and are not.
If you scheduled your account for deletion, you are held on one page until you either call it off or the date passes. Signing back in and pressing Keep my account is the way out, and it works up to that date.
If you have not accepted the terms of use in force, you are held on the page that asks for them, and that is a rule too. In the terms' own words: until you have accepted the current version, the only page you can reach is the one that asks, and on that page you can still export your own trades, switch off sharing with your instructor, delete your data or your account, and sign out. That page comes up the first time you open the product after the terms come into force, and again whenever they change. Accepting them is the way in, and you can read them first on the terms page, signed in or not.
Anything else is a fault rather than a rule, and it is worth a ticket. Say what you typed, what the screen said back, word for word, and roughly when.
Reaching us without signing in
The form at the bottom of this help page opens a real ticket with a number, using an address you type in. It is the same queue as everything else. Nothing about it requires you to get in first, which is the entire reason it exists. Keep the number. When we write on a ticket opened this way, or think it is sorted, we email the address you typed with its number. It has no page you can open until we have put it with your account, so we answer it by email, at that address.