Pairing, and your first upload

What the pairing code is, why it is shown once, and what has to happen before a session appears.

What pairing is

The pairing code ties one connector on one machine to your account. You generate it on Set up your recording, paste it into the connector once, and the connector keeps its own credential from then on. You never type it again.

It is shown once, on purpose. Keep it private while you are pasting it: anyone holding it could pair their own machine to your account until you use it.

If you lost it before pairing, generate another. Generating a new one costs nothing.

What has to be true before anything appears

A session reaches the dashboard only when all of these are true, and they fail independently:

• The connector is running on the machine you traded on.
• The addon is ticked in Bookmap, on the instrument you actually traded.
• Bookmap was open while you traded, and the trade is closed. Open positions are not sessions.
• You traded a futures contract. Stocks are acknowledged and never stored.

The addon is what writes your closed trades, and it writes them only for instruments where its box is ticked. That is the single most common reason a first upload never arrives: the addon is installed, and ticked on one instrument while the trading happened on another.

An untick does not always look like an empty day, which is what makes it hard to spot. Depending on what else your Bookmap is set up to write, that day can also arrive with the trades in it and nothing of the market around them, which reads as a day the coach has much less to say about than usual. The fix is the same either way: tick the box on that instrument.

Checking that pairing worked

Open the connector's own window. When it is paired and running it says All set. If it says anything else, the words it prints are the answer, so copy them out.

The connector also writes a log next to itself, in the folder you installed it in.

ai-norden-connector.log

The end of that file is what tells us the difference between not paired, paired but nothing to send, and sending and being refused. Pasting the last part of it into a ticket usually skips a whole exchange.

If it paired and the dashboard is still empty

That is a different problem, and it has its own article: the dashboard is empty though the connector says paired.