Deleting your data, and what each act removes

Three acts, from the narrowest to the widest, what each one takes and what survives it.

There are three, in Settings, listed from the narrowest to the widest. Each one asks you to type a different phrase by hand, because a click can be a slip of the mouse and two of the three cannot be undone. Nothing in the product brings back what they remove, though a rebuild after a disaster from a copy taken before your deletion would, as the list at the end says.

Delete some of my sessions

Sessions of the modes you pick, over the dates you pick. Everything else stays: your other sessions, your account, your settings and your connector.

This one was asked for by a trader who wanted a journal cleared of simulator and replay noise without losing the live record. Live is last in the list on purpose: it is the one choice on that screen that destroys a record of real money.

Immediate, and there is no undo. Your connector keeps working, and the sessions you delete are marked so its next restart cannot upload them back. That marker is a one way fingerprint: the trade cannot be read back out of it.

Delete my trading data

Every session and everything worked out from them, with your commission rates, your account settings and your instrument routes. Your account, your password, your max daily drawdown and your coach sharing switch stay.

Immediate, and there is no undo. Your connector is cut off in the same act: its pairing is revoked, so its next upload is refused. Stop it or uninstall it, because if you leave it running it keeps trying and nothing arrives.

Your dashboard goes back to the way it looked on your first day. To start sending again, pair a new connector on the setup page.

Delete my account

Everything above, and the account itself, with your AI credits, unspent top ups included. This one waits 30 days.

Nothing is deleted the day you press it. Your connector is cut off immediately, no screen shows your account to anyone else, and the only page you can open is the one that calls it off. Sign back in before the date and press Keep my account and everything comes back except the connector pairing, which you create again on the setup page.

No reminder is sent. Calling it off is something you do by signing in, so put the date somewhere you will see it.

You buy, change and cancel your plan or membership at the school, not in the product, and deleting your account neither cancels it nor removes you from your course. If you open the product from your course again afterwards, your school sends your name and address again and a new, empty account is created. Empty means empty: that new account is asked to agree to everything again, and any optional permission you had given starts off switched off.

What survives any of them, and why it is listed

The screen prints this before you confirm, and it is worth reading rather than skipping, because a promise of "all of it" would be a promise that cannot be kept:

• Backup copies of the database taken before the deletion, kept outside the product so it can be rebuilt after a disaster, any backups the database provider keeps on its own schedule, and the repair files we keep of rows we changed, which carry no name or email. We restore from a backup only to rebuild the product after a disaster, and a rebuild from a copy taken before your deletion would bring your data back. A copy is also sometimes restored elsewhere for tests. Our own copies have no automatic expiry: each one goes when it is deleted by hand.
• What was already sent to the model provider that writes your analysis. That sits on their schedule rather than ours. We never add your name or your email to it, though your account label or the names of your export files can carry your name, and whatever you typed into the chat went as you typed it.
• The hosting provider's request logs, which are outside our software.
• Anonymous shapes of your trades already written into other traders' saved briefs. Those are somebody else's page and are not rewritten.
• The record of what your use of the model cost, with your sessions' names removed from it. This one survives only the two narrower acts: deleting your account removes it with everything else.
• The record that you agreed to each document: which one, which version of its words and when, and, when you accept the terms of use, the network address your acceptance arrived from. It stays because this product tells people how to trade live futures, and the proof that you were shown the risk has to outlast the account. It holds no name, no email address and nothing about your trading. You appear in it as a one way fingerprint of the email address you registered with, so nobody can read a list of names or emails out of it, though somebody who already holds your email address can check it against that fingerprint. Write to us with that address and we will tell you exactly what it says about you, and remove it if you ask.
• Your login, for the account act only. It lives in a separate sign in system and is removed straight after the rest, on the day the erasure runs.
• Some of what the course platform sent us, for the account act only: the deletion finds the school's records by your account, your user id at the school and your email, so a record whose only trace of you is somewhere else inside the message is not matched and stays. If the school deletes you, nothing tells us.

Support tickets

A ticket and what was written on it are kept for 365 days after it closes, then the content is deleted and only the count is kept.

If you want something deleted that none of the three acts reaches, ask in a ticket and say what it is. Being told that the answer is no is better than assuming that the answer was yes.